Order Cancellation Policy

At NayaBazar, we recognize that circumstances change and you may need to alter or cancel an order after placing it. We strive to make cancellation as effortless, quick, and transparent as possible.

All cancellations initiated prior to package dispatch are 100% free of charge, with zero cancellation fees or administrative penalties.

Orders can be cancelled at any time before shipment.

• Standard Order Window: Orders typically undergo packing, verification, and dispatch within 3 to 8 hours of placement. Cancellation should be requested within this pre-dispatch period.
• Express Delivery Orders: Express orders (30–60 minutes) are fast-tracked immediately. Cancellation for Express orders must be submitted within 10 minutes of placing the order.
• Status Indicator: In your account dashboard, orders with status "Pending" or "Processing" can be cancelled directly with a single click.

We provide the flexibility to modify your order without cancelling everything:

Note: If cancelling an item changes the total package weight significantly, your revised invoice will automatically adjust accordingly.

You can cancel your order through any of the following convenient methods:

Once an order has been handed over to our delivery fleet or third-party courier partner and a consignment tracking number is generated:

• The order cannot be cancelled in transit, as courier systems are already mobilized for route delivery.
• Refusal on Delivery: For genuine circumstances where you can no longer accept the order, you may decline the parcel when the courier arrives.
• Return & Refund: For delivered parcels, you remain fully protected under our 7-Day Return & Refund Policy for sealed and eligible merchandise.

If you cancel a prepaid order before shipment, you have the choice of two refund methods:

• Option A — Instant Store Credit (Recommended): Refund amount is credited to your NayaBazar account wallet immediately, ready for your next purchase with zero waiting period.
• Option B — Original Payment Method / Bank Transfer: Reimbursed back to your Bank Account, Raast ID, JazzCash, or Easypaisa account within 1 to 3 working days.
• Cash on Delivery (COD) Orders: If you cancel a COD order, no financial transaction has occurred; the order is closed immediately with zero charge to you.

While we aim to fulfill 100% of orders, NayaBazar or a marketplace seller may occasionally need to cancel an order under specific circumstances:

• Out of Stock: Product is temporarily unavailable or failed our strict pre-shipment quality control inspection.
• Pricing or Technical Errors: Erroneous prices or descriptions caused by software glitches or typographical errors.
• Unreachable Customer: Inability to verify high-value Cash on Delivery orders after multiple phone call, SMS, or WhatsApp attempts over 48 hours.
• Unserviceable Address: Delivery location is outside courier coverage zones or inaccessible due to emergencies.
• Suspected Fraud: Orders flagged by our risk prevention systems for fraudulent activity or unauthorized account access.

If NayaBazar cancels your order, you will be notified immediately via SMS/Email, and any prepaid amount will be refunded in full.

Cash on Delivery is a service built on mutual trust between buyers and sellers. To prevent logistics wastage and protect marketplace integrity:

• Frivolous Orders: Repeatedly placing orders and cancelling them without valid reason, or providing bogus addresses, disrupts delivery operations for all customers.
• COD Rejection Penalty: Accounts with a history of repeated doorstep COD refusals without legitimate cause may face temporary or permanent suspension of the Cash on Delivery payment option.
• Restricted Accounts: Users with restricted COD status can continue shopping on NayaBazar by utilizing prepaid options (Bank Transfer, JazzCash, Easypaisa, or Raast).

All independent 3rd-party merchants on NayaBazar are legally and contractually required to abide by our unified Cancellation Policy:

• Sellers cannot deny valid pre-dispatch cancellation requests submitted within the allowable window.
• If a seller fails to process your cancellation before dispatch, NayaBazar intervenes directly to protect the buyer and issue an immediate refund.

Need immediate assistance with an order cancellation or modification? Reach out to our customer care team: