Terms & Conditions

Welcome to NayaBazar ("we", "our", or "us"). These Terms and Conditions govern your access to and use of the NayaBazar marketplace website located at https://nayabazar.pk/ and our associated mobile applications and services.

By browsing our catalog, creating an account, or placing an order on NayaBazar, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please refrain from using our services.

To access certain marketplace features such as checkout, wishlists, and order tracking, you may be required to register an account using your mobile phone number and personal details.

• Eligibility: You must be at least 18 years of age, or accessing the service under the supervision of a parent or legal guardian capable of entering into legally binding contracts under Pakistani law.
• Accuracy of Information: You agree to provide true, current, and complete details during registration and order checkout. Using invalid phone numbers or false identities is strictly prohibited.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials, passwords, and OTP verification codes. Any actions performed through your account remain your legal responsibility.
• Notification of Breach: If you suspect unauthorized access to your account, you must notify our customer support team immediately.

NayaBazar operates as an eCommerce marketplace that enables independent third-party sellers to list, market, and sell goods to buyers, alongside in-house direct retail items.

• Unified Buyer Protection: All products sold on NayaBazar, whether directly fulfilled or supplied by marketplace sellers, are governed under standard NayaBazar return, replacement, and customer service standards.
• Seller Conduct: Marketplace merchants are independent entities and must adhere strictly to fair pricing, genuine product representation, and Pakistani trade regulations.
• Platform Role: NayaBazar provides the technical infrastructure, customer support, and delivery coordination to ensure seamless and safe transactions.

We make every effort to display accurate product images, specifications, stock availability, and prices.

• Currency: All prices listed on NayaBazar are in Pakistani Rupees (PKR / Rs.) and include applicable taxes unless specified otherwise.
• Delivery Charges: Applicable shipping and delivery fees are calculated during checkout based on the delivery destination and package weight.
• Typographical Errors: In the rare event a product is listed with incorrect pricing or erroneous product details due to technical or typographical errors, NayaBazar reserves the right to decline or cancel orders placed for that item before shipment, with a full refund of any amount charged.
• Product Representation: Product packaging, colors, and dimensions may vary slightly from displayed digital images depending on manufacturer batches and device screen resolutions.

Placing an order constitutes an offer to purchase the selected items under these Terms.

• Order Verification: To prevent fraudulent orders and miscommunication, orders may undergo automated or manual verification via telephone call, SMS, or WhatsApp prior to dispatch.
• Order Acceptance: An order is deemed accepted once it has been processed and dispatched from our fulfillment center or seller partner.
• Customer Cancellation: You may cancel an order free of charge at any time before the package has been shipped through your account dashboard or by contacting customer support.
• Platform Cancellation: NayaBazar reserves the right to cancel any order if items are out of stock, if delivery is unserviceable, or if an order fails verification checks.

NayaBazar supports multiple convenient and secure payment methods across Pakistan:

• Cash on Delivery (COD): Payment in cash upon physical delivery of the parcel to your designated address. Exact cash amount is appreciated.
• Digital Wallets: Secure payments via JazzCash and Easypaisa.
• Instant Settlement: Government of Pakistan's Raast instant payment rail.
• Bank Transfers: Direct online bank transfers to our verified corporate bank account.

All electronic payment transactions are authenticated directly through authorized banking networks. NayaBazar never captures or stores your confidential banking PINs, wallet passwords, or security OTPs.

We deliver across Pakistan using our dedicated fulfillment fleet and trusted courier partners.

• Delivery Address: Customers must provide complete, accurate delivery addresses including recognizable landmarks and an active contact number. NayaBazar is not liable for failed deliveries resulting from incorrect contact details.
• Recipient Availability: The recipient or an authorized representative must be present at the delivery location to receive and sign for the package (or pay the COD amount).
• Inspection Upon Delivery: We recommend inspecting the exterior package condition before accepting it from the courier. If the package appears visibly opened, tampered with, or heavily damaged, you may refuse delivery and inform support immediately.

We are dedicated to customer satisfaction. If you encounter an issue with your purchase, our unified return policy protects your rights:

• Eligible Return Reasons: Damaged product upon delivery, wrong item received, defective/non-working product, expired merchandise, or missing components.
• Item Condition: Returned items must be unused, unwashed, in their original packaging, and with all tags, seals, and accessories intact.
• Refund Process: Once a returned item is received and inspected at our fulfillment center, approved refunds are transferred back to the customer's original payment method (Bank account, JazzCash, Easypaisa, or store credit) in a timely manner.

To ensure a safe environment for all marketplace participants, users agree not to engage in any of the following activities:

• Frivolous Orders: Repeatedly placing fake orders, providing non-existent addresses, or refusing valid Cash on Delivery orders without valid cause.
• System Abuse: Attempting to probe, scrape, reverse-engineer, exploit vulnerabilities, or inject malicious code into the platform's infrastructure.
• Fraudulent Activities: Impersonating another person, creating multiple accounts to manipulate discounts, or engaging in unauthorized payment claims.
• Harassment: Harassing, threatening, or using abusive language against customer care representatives, sellers, or delivery personnel.

Violation of these standards may result in immediate suspension or termination of your account and, where necessary, legal referral to relevant law enforcement agencies.

All content on NayaBazar—including logos, trademarks, website designs, icons, graphics, text, software code, and promotional media—is the exclusive intellectual property of NayaBazar or its content licensors, protected under the Copyright and Trademark laws of Pakistan.

You are granted a limited, non-transferable license to access the platform for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, or publicly display any part of this platform without prior written authorization from NayaBazar.

NayaBazar provides its marketplace and services on an "as-is" and "as-available" basis. While we strive for uninterrupted availability and accurate content:

• We do not warrant that the website will operate completely uninterrupted, bug-free, or error-free at all times.
• To the fullest extent permitted by applicable Pakistani law, NayaBazar shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your access to or inability to use the platform.
• Our total aggregate liability for any direct claim arising from a purchased product shall not exceed the amount actually paid by you for the specific item in dispute.

Governing Law & Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the applicable laws of the Islamic Republic of Pakistan (including the Electronic Transactions Ordinance and the Prevention of Electronic Crimes Act, PECA).

Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

Changes to Terms

We reserve the right to amend or update these Terms and Conditions as our marketplace evolves and regulatory requirements adapt. Any revisions will be published here with an updated "Effective Date". Continued use of NayaBazar following the posting of changes constitutes acceptance of the revised terms.

If you have questions, feedback, or concerns regarding these Terms and Conditions, our dedicated support team is available daily: