Frequently Asked Questions

You can track your order in real time by logging into your account and heading to the My Orders section. Once your parcel is dispatched from the seller or our fulfillment hub, you will also receive an SMS and email notification with your tracking number (e.g. PostEx, Trax, or Leopards) and a direct tracking link.

Yes! You can cancel your order free of charge as long as it is still in the Pending or Processing stage. Simply navigate to your order details page and click the Cancel Order button.

If the package has already been handed over to the courier partner, it cannot be recalled mid-transit. In that scenario, you may decline acceptance at your doorstep or initiate a return after delivery per our Cancellation Policy.

Please inspect your package upon delivery. If you notice external tampering, visible product breakage, or missing items, take clear photos or a short unboxing video and contact our support team within 48 hours.

We will immediately initiate a replacement or refund ticket under our 7-Day Buyer Protection guarantee.

We offer two primary fulfillment methods depending on your location and item selection:

• Standard Delivery: 2 to 5 business days nationwide across all major cities, tehsils, and regional hubs.
• Express Hyper-Local: 30 to 60 minutes for eligible items within select metropolitan zones (e.g., Karachi core clusters).

Detailed courier service level agreements are listed on our Shipping & Delivery Policy page.

Standard shipping fees typically start from Rs. 150 to Rs. 250 depending on the parcel weight, dimensions, and destination city.

Select products and promotional orders exceeding our minimum cart qualifying value receive Free Shipping, which is automatically highlighted during checkout.

Yes. Through our integrated logistics network (including PostEx, Trax, and Leopards Courier), we deliver across 1,200+ cities and tehsils throughout Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Azad Kashmir, and Gilgit-Baltistan.

We support multiple convenient and secure payment channels for all Pakistani buyers:

• Cash on Delivery (COD): Pay cash directly to the courier rider upon delivery.
• Raast Instant Pay: Pakistan’s official zero-fee instant payment rail.
• Mobile Wallets: Instant payments via Easypaisa and JazzCash.
• Direct Bank Transfer (IBFT): Online transfer to our verified bank account.

Yes, Cash on Delivery is offered for standard orders nationwide. However, for high-value consumer electronics or specialized custom items, a small partial advance security deposit may occasionally be requested prior to dispatch.

Once you select an online payment option at checkout, our system displays the official account details and reference number. After transferring the amount, simply enter your Transaction ID (TID) or upload the transfer slip. Our finance team verifies payments within 15–30 minutes during working hours.

We provide a 7-Day Return & Replacement Guarantee from the date of confirmed delivery. To be eligible for a return:

• The product must be unused, unwashed, and in its original condition.
• All original brand tags, labels, warranty cards, and manufacturer packaging must be intact.
• Reason for return must be eligible (e.g. damaged on arrival, defective, wrong variant, or missing parts).

Full guidelines are documented on our Returns & Refunds Policy.

Because couriers cannot hand back physical cash, COD refunds are disbursed electronically to your choice of:

• Raast ID / IBAN: Direct to your Pakistani bank account.
• Mobile Wallet: Easypaisa or JazzCash account.
• Store Credit / Wallet: Instant wallet balance for faster future purchases.

Refunds are initiated within 3 to 7 business days following quality inspection of the returned parcel.

If the return is due to seller error, damaged shipment, or defective merchandise, NayaBazar or the seller covers 100% of the return pickup fee. For discretionary change-of-mind returns (where applicable), standard return courier fees may be deducted from the total refund amount.

You can freely browse products and add items to your shopping bag. However, registering or logging in with your phone number allows you to access live order tracking, save delivery addresses, view invoices, and manage hassle-free returns.

Click on the Login button at the top right, select Forgot Password, and enter your registered mobile number or email. You will receive an instant one-time verification code (OTP) to securely set a new password.

Your privacy and account security are our utmost priority. We employ end-to-end TLS encryption, secure database access tokens, and zero raw payment card storage. We never share or sell customer data to third-party telemarketers. Read our complete commitment in our Privacy Policy.